Customer FAQ 💭
Need help figuing out the basics? Navigate our FAQ below for answers to the most commonly asked questions.
How do I join my virtual event?
Where is my Zoom link?
We automatically generate a secure private Zoom link for you. You can access it directly from your private event link.
Can I use other video conferencing software (eg. Google Meet)?
Most of our events are platform-agnostic, but some hosts are trained in only Zoom, or require Zoom-specific features. You can check out the “How to join” section on each listing to know for sure.
Can you hold times?
Yes, the only way to reserve a timeslot is to submit a booking request. Your card will be authorized, but not charged, until it gets accepted by the host.
What if I don’t know my group size?
No problem! We recommend booking with a small estimate and providing an updated head count at least a week prior to the event. If your event includes guest registration, it’s even easier: we will automatically update your final group size based on how many people registered.
Do you ship kits for events?
Can you ship internationally?
Yes! We have many events that can ship internationally. For events that only ship within the US, our hosts can usually provide a shopping list for international guests.
How can I collect everyone’s address and preferences?
You don’t need to - we make this really easy. When you book an event that has delivery, you’ll receive a customized RSVP link. Simply share this link with your group to allow each guest to input their own information.
Can I use guest registration for any event?
Yes, if you want to use the guest registration feature for your event, simply let us know. Registration is by default only turned on for events with kits delivery.
Do you have events that work for small groups?
Do all events have a live host?
Yes! All our events have live hosts, and are fully vetted to be inclusive and engaging.
Are events private to my group?
All of our events are privately held just for you and your group.
Can I pay with a purchase order or invoice?
You can easily & securely pay with a credit card directly on the website. If your company requires you to use a purchase order or invoice, that’s no problem, just email us at email@example.com, and we will walk you through the process.